Privacy Policy

Effective from 6 December 2011


Fraigneux Solutions Ltd has adopted this personal data privacy policy to establish and maintain an adequate level of personal data privacy protection. This policy is applicable to all records collected on the site and using the flashForm application that contain personal data.

This privacy policy describes how we collect and use the personal information you provide. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have questions or complaints regarding our privacy policy or practices, please contact us at Fraigneux Solutions Ltd., Springfield House, Sandling Road, Maidstone, Kent ME14 2LP.

Collection and Use of Personal Information

We collect information about our users by the use of cookies. For more information about cookies please see below.

The information we collect is used for the following purposes:

  • To improve our services to customers
  • To fulfil orders
  • To collate statistical information about our website

Information Sharing

Fraigneux Solutions Ltd will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell, rent, share or trade your personal information to third parties for their promotional purposes.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorised to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  1. as required by law, such as to comply with a subpoena, or similar legal process
  2. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  3. if Fraigneux Solutions Ltd is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
  4. to any other third party with your prior consent to do so.

We will notify customers, employees, and plan participants if we intend to use personal data for any purpose other than that for which we originally collected the data.

Cookies and Other Tracking Technologies

A cookie is a small piece of information that is stored on your computer's browser for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

As is true of most web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

You can configure your browser to reject cookies, but if you do so your ability to use some areas of our site may be limited.

Web Beacons

Our web pages contain electronic images known as web beacons and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Links to Other Web Sites

Our web site may include links to other web sites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any web site you visit.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to close your account.

Network Security/Safeguards

We have implemented physical and technical safeguards to protect personal data from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We have implemented secure authentication protocols. Among other measures, we encrypt data and have implemented strong password protection. We maintain up-to-date firewall and malware protection and operate system security patches. Once a customer relationship ends, we will remove all customer data from our network storage facilities and all media used to store such customer data will be cleaned using industry best practices or destroyed.

When a staff person leaves, we immediately block the employee’s physical and electronic access to the network and the facilities upon termination. Among other measures, we will deactivate passwords and usernames and collect building entry keys.

Notification of Privacy Statement Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we change how we use your personally identifiable information, we will notify you here, by email, or by means of a notice on our home page.

Transfer of Data/Oversight of Service Providers

Within Fraigneux Solutions Ltd, personal data in the databases may be processed outside the country in which it was collected, for legitimate business activities as described under national and/or regional law in the country in which we collected the data. For example, certain types of personal data may be accessed, for legitimate business purposes in any country in which we operate. In addition, we may store personal data in the facilities operated by the company and/or third parties on behalf of the company outside the country in which we collected the data, so long as such third parties have agreed by contract to maintain an adequate level of data protection. Accordingly, personal data may be processed for legitimate business purposes in countries in which the data protection laws of the country in which we collected the data do not apply.

When we engage a service provider/vendor to perform activities that may require access to personal data, we will take steps to ensure that the service provider acts in accordance with our existing policies and procedures.

Data Collection

While we service business customers and therefore do not collect information from consumers or individuals as a regular part of its business, we may process certain personal data from individuals who own or work at customer businesses. Our collection of personal data is limited to the personal information provided at the time a customer registers on the website and creates a customer profile. We limit the collection of employee and individual customer information to the amount reasonably necessary to accomplish its business objectives and in accordance with relevant law. No data is being processed for purposes beyond or incompatible with these limited business functions.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If your account is closed, your personal and collected data will be removed from the server.

Contact Information

You can contact us about this privacy policy by writing or email us at the address below:

Fraigneux Solutions Ltd
Springfield House
Sandling Road
ME14 2LP
Phone: 01622 686538


“Personal data” or “personally identifiable information” is defined as data from which Fraigneux Solutions Ltd customers can be identified. Personal data includes a person’s first name and last name or first initial and last initial in combination with any one or more of the following data elements that relate to the person: (a) mailing address; (b) email address; or (c) credit or debit card number, with or without the security code, access code, personal identification number or password, that would permit access to a person’s financial account; provided, however, that “personal data” shall not include information that is lawfully obtained from publicly available information, or from federal, state, or local government records lawfully made available to the general public. The databases containing personal data do not contain any “sensitive information” as defined under European Union Directive 95/46/EC (personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal convictions, or personal data concerning health), other than as provided by Fraigneux Solutions Ltd personnel pursuant to their express, informed consent. Fraigneux Solutions Ltd will explicitly request and receive permission from any individual to further process or otherwise use that individual’s sensitive information.